What you'll learn
Understand how modern IT and digital service organizations operate.
Understand how value streams increase speed and efficiency.
Understand how cultural or behavioral principles guide work that benefits the wider organization.
Understand how to use commonly-used service management terms and concepts

Requirements
Basic understanding of information technology operations.

Description
This exciting and dynamic online training course provides IT leaders, practitioners, support staff and staff interfacing with the organization's digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.The ITIL 4 certification program can be adapted to the learning requirements of the individual and the organization. It uses a modular, tiered approach to allow you to develop a comprehensive view of service management or to focus on specific areas of knowledge.ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. This certification is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.The course will help you to understand: how modern IT and digital service organizations operate, how value streams increase speed and efficiency, how cultural or behavioral principles guide work that benefits the wider organization, and how to use commonly-used service management terms and concepts.

Overview
Section 1: Session 1

Lecture 1 Introduction to ITILv4 Course and Exam Objectives

Lecture 2 Overview of ITILv4 and The Service Value System

Lecture 3 Practice Questions - Overview of ITILv4 and The Service Value System

Lecture 4 The 4 Dimensions of Service Management

Lecture 5 Practice Questions - The 4 Dimensions of Service Management

Lecture 6 What is a Service

Lecture 7 Practice Questions - What is a Service

Lecture 8 Providers and Consumers

Lecture 9 Practice Questions - Providers and Consumers

Lecture 10 The 7 Guiding Principles

Lecture 11 Practice Questions - 7 Guiding Principles

Lecture 12 The Continual Improvement Model

Lecture 13 Practice Questions - The Continual Improvement Model

Lecture 14 The Service Value Chain

Lecture 15 Practice Questions - The Service Value Chain

Section 2: Session 2

Lecture 16 ITIL Practices Overview

Lecture 17 Continual Improvement

Lecture 18 Information Security Management

Lecture 19 Relationship Management

Lecture 20 Supplier Management

Lecture 21 Service Level Management

Lecture 22 Incident Management

Lecture 23 Problem Management

Lecture 24 Service Request Management

Lecture 25 Monitoring and Event Management

Lecture 26 Change Enablement

Lecture 27 Service Desk

Lecture 28 IT Asset Management

Lecture 29 Service Configuration Management

Lecture 30 Release Management

Lecture 31 Deployment Management

Lecture 32 Practice Questions - ITIL Practices

Lecture 33 Course Wrap-up

Anyone interested in taking the ITIL v4 certification exam.

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