What you'll learn
Identify the business processes that have the greatest impact on customer value
Analyze the cost and value of business processes
Develop and implement improvement initiatives for business processes
Measure and track the results of improvement initiatives
Requirements
No technical or business management experience is required prior to taking this course
Description
Business Process Management (BPM) is a systematic approach to improving the performance of an organization by aligning its business processes with its goals and objectives. BPM involves the continuous identification, analysis, and improvement of business processes.The Strategic Value Curve (SVC) is a BPM framework that helps organizations to identify and focus on the business processes that have the greatest impact on customer value. The SVC is a model that depicts the relationship between the cost of a business process and its value to the customer.This course will teach you how to use the SVC to improve the performance of your organization's business processes. You will learn how to:Identify the business processes that have the greatest impact on customer valueAnalyze the cost and value of business processesDevelop and implement improvement initiatives for business processesMeasure and track the results of improvement initiativesCourse Prerequisites:NoneCourse Outline:Introduction to Business Process Management (BPM)The Strategic Value Curve (SVC) ModelIdentifying the business processes that have the greatest impact on customer valueAnalyzing the cost and value of business processesDeveloping and implementing improvement initiatives for business processesMeasuring and tracking the results of improvement initiativesCourse Outcomes:Upon completion of this course, students will be able to:Understand the principles of BPMApply the SVC model to identify and focus on the business processes that have the greatest impact on customer valueAnalyze the cost and value of business processesDevelop and implement improvement initiatives for business processesMeasure and track the results of improvement initiatives
Overview
Section 1: Introduction
Lecture 1 Introduction
Lecture 2 Lecture 2
Lecture 3 Lecture 3
Lecture 4 Lecture 4
Lecture 5 Lecture 5
This course is designed for business professionals who are interested in learning more about BPM and the SVC. The course is also suitable for business students who are interested in learning about BPM and the SVC.

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